Frequently Asked Questions (FAQ)

If you do not see your question below, feel free to contact us via phone or email to ask your question.


What insurances do you accept?

We are happy to provide a Super Bill for you to submit to your insurance company for out of network coverage. Please note that this does not guarantee coverage or reimbursement, and you are ultimately responsible for payment. Due to the fact that this is a small solo practice, it is not financially sustainable for us to hire billing and credentialing experts to deal with the insurance industry. Because of this, the insurances that we accept is currently in flux as we navigate this complex industry. We'd love to chat with you about your insurance to see if we can get credentialed with them and figure out how to bill them for your visit! We cannot guarantee insurance coverage for your visit though, and you are responsible for the unpaid portion and any co-pays or co-insurances.

Exceptions: If you have Medicare or Medicaid, we are required by law to bill them for Speech-Language Pathology services and cannot bill you out of pocket. There are a few exceptions to this though. Please contact us if this is the case to discuss options. For Naturopathic care, we have opted out of Medicaid/Medicare due to the difficulties involved in billing these organizations. Ultimately, we want to help you get the therapy and medical care that you need, so let's talk!


Is your practice accessible to mobility impaired?

Yes. There is an elevator in our building to take you to the second floor where our office is located. If you need any assistance getting in/out of our building, please call us so that we can assist you.


Can you prescribe medications?

Yes. We can prescribe medications on the Oregon Board of Naturopathic Medicine Formulary. This covers most substances required for practicing primary care medicine (e.g. antibiotics, antidepressants, OCPs, etc...).


Can you order laboratory tests?

Yes. We can order any lab work that is required in your visit. Please contact your insurance company prior to having your blood drawn or specimen sample collected to determine if they will cover the costs.


Can you formulate an herbal tincture for me?

Yes! We would love to make you a custom herbal blend to address your health concerns. We may send this out to be filled at the NUNM Medicinary if we do not have the herbs in stock. You can have the tincture filled and shipped directly to your home, or opt to pick it up in person downtown.


Where can I get the supplements that you recommend?

You are welcome to shop anywhere you would like for the supplements. We recommend avoiding store brands and purchasing only from reputable brands with cGMP certification, NSF certification, and that do independent laboratory testing to verify purity/identity of the substance. There are many adulterated supplements and vitamins out there on the market. If we have a specific product in mind for you, we will provide you with information on buying the product through our online/EHR portal and the name of the supplement/manufacturer so that you can purchase it wherever you would like.


Will you be my Primary Care Physician (PCP)?

Yes! Dr. Melissa would love to be your PCP! Here's a few things you need to consider though before opting to have Dr. Melissa become your PCP. First, we do not have 24/7 call coverage--it is just unrealistic and unhealthy for a solo practitioner to be on-call everyday and all hours. Because of this, we ask that if you are experiencing a medical emergency that you seek care at the appropriate setting, such as an urgent care or emergency department, depending upon the level of severity. That said, Dr. Melissa's office phone is a cellphone that is on all hours of the day and night, but that does not guarantee that she will be available to answer your questions (sometimes she's out on a run, walk, or sleeping!).  Secondly, due to our physical office space limitations (we're a cute little one-room office in a mixed use office building), Dr. Melissa is not able to perform sensitive exams, such as gynecological or proctological exams in her office space. Our office is private, but it lacks the space and equipment for these exams. We will refer you out to the appropriate providers for these exams or ask that you visit your gynecologist. As our practice grows and other providers join, we hope to expand our offerings to include 24/7 call coverage and full services.


Do you see pediatric clients?

We love kids! Initially we did not see pediatric clients, however after repeated requests to see our client's children, we have decided to add this service. We offer both naturopathic and speech therapy services for children.


Are you a real doctor?

Yes. Naturopathic Doctors are real doctors. There are "Naturopaths" in unlicensed states who have gone through a short online education and have not completed a 4-year medical education. In the state of Oregon, it is required for a Naturopathic Doctor to have 4 years of graduate level education, hundreds of hours of clinical experience, and pass 4-days of board exams in order to apply for a license. In Oregon, ND's are recognized as Naturopathic physicians. Dr. Melissa has completed all of the requirements in Oregon and holds an active license to practice as a Naturopathic Physician. For more information, visit: https://www.oregon.gov/obnm/Pages/Aboutnaturopathy.aspx


Do you hold a Certificate of Clinical Competence from ASHA (American Speech-Language Hearing Association)?

Yes!  Our SLP is licensed in the State of Oregon to practice Speech-Language Pathology and holds a current Certificate of Clinical Competence from ASHA.


Where can I read your Notice of Privacy Practices?

You can access our privacy practices under the Resources page. Scroll down to Clinic Forms and Policies. Click on Notice of Privacy Practices. After reading, please print and sign our acknowledgement form. Bring this to your appointment or upload it via the patient portal to our electronic health records.